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Success Manager

The influencer marketing space is hotter than ever right now?do you want to be a part of it? Would you like to work with some of the World's biggest brands and help drive them towards social media success? We're looking for an Account Manager to be part of our team and work closely with our EMEA clients, helping them get the most from the Brandnew platform and deliver the best social media!Responsibilities
Developing clear communication and guiding customers on their social journey as a trusted advisor
Actively managing the customer relationship and the lifetime value of clients across a large and diverse assigned customer base
Overseeing the initial launch and onboarding, and owning the ongoing adoption and renewal of Brandnew's product stack
Developing a thorough understanding of assigned client's industry trends, best practices and business goals with a focus on how social media drives business value and ROI
Identifying risk, upsell opportunities and working with internal and external stakeholders to present solutions
Renew and increase client contract amounts on an ongoing basis
Requirements
3+ years of Account Management/ Customer Success experience
Successful track record of establishing productive and trusted relationships with key stakeholders in multiple organizations
Experience managing, consulting and negotiating with Fortune 1,000 corporations with proven success in growing existing accounts and relationships at scale
Solid written, communication and presentation skills with both a passion for and experience with social media
Strong understanding of social and digital trends
An entrepreneurial spirit and desire to work within a fast-paced startup environment



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