Operations Manager (f/m/d)

foodora: bringing good food into your everyday!
We're bringing good food into your everyday ? but that means more than just bringing you your favourite meals from local restaurants. It means we hit the streets to find the next must-try spot and we chat with the locals to stay ahead of the latest in food. We sit down with chefs, dreaming up menus that will arrive at your door fresh and full of flavour.
We're connecting foodies and restaurants from Helsinki to Sydney and together with our riders' energy and our amazing partner restaurants, we're redefining delivery food to include the very best meals from beloved local restaurants.
We are currently looking for an Operations Manager (f/m/d) for the German market within our Berlin HQ!
You will be applying your academic training to solve real-world problems and have an immediate impact on a fast-growing global business
You will be leading a 3 people team supporting all our Business units across topics such as Forecasting/Scheduling, Financial and resources planning, quality monitoring, training...
You will be managing the creation of our incident prediction and forecasting models from scratch and see them implemented and integrated with our systems
You will oversee the scheduling exercise taking our current process to the next level by adapting internal tools, integrating an external system or building from scratch
You will own the HR planning and monthly budget that will drive Recruitment and HR decisions. You will create the model and adjust it on regular basis to meet business need and reflecting your own observation
You will heading the implementation of tools, processes and frameworks to improve our agent auditing, training and knowledge sharing processes
You will be working closely with our operations team and top-level management to develop and implement new ideas
You graduated from a leading university in a quantitative field (e.g., statistics, mathematics, computer science, engineering, physics, economics)
You have at least 2 years of experience in a challenging environement
You have a deep interest for technology, automation and processes
You have knowledge of SQL and R or Python
Excellent analytical and communication skills
A hands-on mentality with a strong taste for implementation and testing
An organized and structured approach to complex problem
Proficient English speaker
What We Offer:
A modern office in the heart of Berlin, close to amazing restaurants and bars. Inside the walls of this office you'll find:
An empowering, international and agile working environment
Responsibility from day one in an innovative and rapidly expanding tech business
Regular office parties and exciting team events
And a bunch of cool extras including kicker tables & table tennis, as well as free language classes and of course a monthly corporate discount for foodora!
Up for a challenge? Apply now!

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